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We ship everything via UPS services. This page states answers to many questions regarding shipping, however if the answer to your question is not listed, please visit our customer service contact page.
- Delivery times
- Track & Trace
- Shipping costs
As soon as your products have been shipped from our warehouse in The Netherlands (depending on the exact order moment the same or next Dutch working day after you have placed your order), you will receive a notification by e-mail in this email is the unique UPS tracking code for your package stated. You can track your package via www.ups.com. UPS’ transit times are as presented below and reflect UPS' regular delivery schedule, but are not guaranteed.
|Service Type||Destination||Duration||Delivery Moment|
|UPS Standaard||Netherlands||Day definite by date scheduled
|Delivery by end of day|
|International||Day definite by date scheduled
|Delivery during the day|
|UPS Express||Netherlands||1 working day||Delivery typically by 10:30 a.m. or 12:00 noon|
|International||1-3 working days||Delivery typically by 10:30 a.m. or 12:00 noon
|UPS Express Saver
||1 working day
||Delivery by end of day
||1-5 working days
||Delivery by end of day|
|UPS Express SM
||1-3 working days
||Delivery typically by 10:30 a.m. or 12:00 noon|
|UPS Express Plus
||1 working day
||Delivery typically by 8:30 or 9:00 a.m.
||1-2 working days
||Delivery by 9:00 a.m.
||2-5 working days
||Delivery by end of day.
Track & Trace
If you want to track your shipment and you have made an account in our webshop, please go to "Order history" (after login). If you go to the details of your order, you will find your tracking number. Please click "Track It" and a popup window will show you the actual whereabout of your shipment.
The shipping costs for your order are displayed during the checkout procedure. This enables you to know the total shipping costs before you confirm your order. Since we hate high shipping costs as much as you do, we try to negotiate better rates continuously.